Monday and Quickley use case for food delivery
Company
Premium food delivery service
Before
The staff consisted of 10 operators.
They responded on social networks and communicated in messengers.
They were making polls, taking orders, and registering leads in Google Sheets manually.
Problems
Loss of data during the transfer from various social networks to spreadsheets, high time expenditure, human errors, long response time, complexity of control, long lead time, and as a result — loss of conversion.
Implementation of Monday x Quickley
After the implementation of the integration, all processes are happening in one place. Requests from social networks and messengers go via Quickley directly to Monday as separate items. Operators are promptly informed of a new message or comment. It is now possible to collect efficiency metrics. There are now opportunities for detailed control and task setting.
After
Due to the implementation, the sales conversion increased, and the lead time decreased. The operator processes more requests with fewer errors at the same time.
There is a board in Monday for creating new items, that is, users with dialogs from different social networks and messengers. Polls are being conducted, orders are being received, and a purchase funnel has been built.
Quickley displays conversations from various social networks directly in Monday’s item view, which allows starting a dialog with the client quickly. There is a special integration setup, which notifies the operator that the client is ready to make an order or needs help if a specific word appears.
The service allows inserting poll results and client orders automatically and helps operators start a live dialog with leads.
Automated
- Creating a new item in Monday when a new conversation started via Quickley.
- Sending a message to chat when a new date is set.
- Sending a message when the status changes.
- Creating an item if there is a certain word in the conversation.
- Sending a message to chat when a person is attached to an item.
- Sending a message to chat when the button is pressed.
- Updating the status when a certain word or phrase appears in the chat.
- Updating the status when a new message is received from the client.